We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows;
Your identity includes information such as first name, last name, title, date of birth (where applicable), and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about the services you have purchased from us.
Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, information within your portfolio (if applicable), your interests, preferences, and feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
As a testator, executor or witness using our service and mobile application or website, you may be required to provide more information to us in order for us to provide our services to you. You hereby warrant to provide any such information as at when required.
Information we process because we have a contractual obligation with you
When you set up an account, create a portfolio or buy a product/service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
We process this information on the basis there is a contract between us or because you have been appointed as an executor or witness under such contract, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact details provided on our mobile application or website, or simply email us on email@example.com. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
We may also require some third-party information from the testator in order to provide services to them. We may retain such information on our databases for as long as we deem it necessary to provide our services. We may contact the noted third parties to verify their identities [proof of life] after the execution of the testator’s will. You warrant that any such information is true and accurate. We shall not be liable for any incorrect or omitted information by a testator regarding any third party including their executor and/or beneficiary.
Disclosure of information
Solon may disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Solon’s behalf or to provide services available on our mobile application or website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using our mobile application/website, you consent to the transfer of such information to them. Solon will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Solon may also disclose potentially personally identifying and personally identifying information to third party organisations/companies such as independent financial advisors, life insurance companies, hedge fund, equity release advisors or in response to a subpoena, court order or other governmental request, or when Solon believes in good faith that disclosure is reasonably necessary to protect the property or rights of Solon Ltd, third parties or the public at large.
As a registered user or subscriber of our mobile application and/or website, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Solon and our products/services. We shall keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Solon takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Testators understand that to process and execute their will effectively, some personally identifiable information will need to be shared with the executor(s) and witness(es). The testator, therefore, grants us the right to share such information with executor(s) and witness(es).
Information we process with your consent
Information relating to your method of payment
As a user who has purchased a product or service on our mobile application or website, we may store information about your debit or credit card or other means of payment when you first provide it to us through our payment gateway or on your profile. We store this payment information [at your request] in order to make repeat purchasing of goods and services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
We delete your payment information upon your request or when a credit or debit card expires.
In some cases, at the point of payment, you are transferred to a secure page on the website such as PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to External Sites
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Solon.
How to contact us
If you have any questions about our company’s Terms and Conditions, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on firstname.lastname@example.org, or other contact details provided on our mobile application or website.